🗂 Your photos are stored privately

Your photos are stored in a private, encrypted Amazon S3 bucket. They are not publicly accessible — only you can see them through your account. Access is restricted and protected using industry-standard security measures.

🤖 Technology that works for you, not on you

Our system uses Amazon Rekognition to detect and analyze faces in your photos for the purpose of generating labels and organizing your photos. This processing is fully automated. Amazon's policy prohibits using customer data to train or improve their software without explicit consent.

👁 Limited staff access

Your photos are not routinely viewed by FacesRemembered staff. Access is limited and may occur only when necessary for system maintenance, security, or legal compliance. The process is otherwise fully automated.

🙋 You're in control

You can delete any photo at any time. When you delete a photo, it is removed from active systems promptly and permanently deleted from our storage systems within a reasonable period, including backups. If you close your account, all your photos and face data are deleted.

🚫 We don't sell your data

We don't sell, share, or license your photos or any data derived from them to advertisers, data brokers, or anyone else. We do not use your photos to train machine learning models.

📋 Who handles your data

The only third-party services that touch your photos are:

• Amazon Web Services (S3) — secure photo storage
• Amazon Rekognition — face detection and analysis

No other third parties have access beyond the service providers listed above.

1. What We Collect

• Your name and email address when you create an account
• Photos you upload to the service
• Names you assign to faces in your photos

2. What Data We Process

• Photos you upload
• Names or labels associated with individuals in those photos
• Basic metadata required to organize and return results

3. How We Use Your Information

• To provide the FacesRemembered service
• To send account-related emails (signup confirmation, password reset)
• Our system uses automated tools, including Amazon Rekognition, to detect and analyze faces in images for the purpose of generating labels and organizing your photos. This processing is fully automated.
• The labels and outputs generated by our system are intended for personal organization purposes only and may not be accurate. They should not be used for identification, verification, or legal purposes.

4. How We Store Your Information

• Photos are stored securely on Amazon S3. Access is restricted and protected using industry-standard security measures.
• We retain your data as long as your account is active
• Your photos are not routinely viewed by FacesRemembered staff. Access is limited and may occur only when necessary for system maintenance, security, or legal compliance.
• When you delete your account, your photos and associated data are permanently deleted within 30 days, including from backups.

5. Cookies and Analytics

• We use essential cookies to keep you logged in and maintain your session
• We may use basic analytics to understand how the service is used (such as page visits and feature usage)
• We do not use advertising cookies or share analytics data with advertisers
• You can disable cookies in your browser settings, but this may affect your ability to use the service

6. Biometric Data Notice

FacesRemembered uses Amazon Rekognition to detect and analyze faces in your photos. This process may generate facial recognition data. By using this service:

• You consent to the collection and use of facial recognition data solely for the purpose of identifying and labeling people in your photos
• This data is processed by Amazon Rekognition under Amazon's privacy policy
• We do not store facial recognition templates beyond what is required to operate the service
• Residents of Illinois, Texas, and Washington should be aware that their states have specific biometric privacy laws. By using this service you consent to the processing described above.

7. What We Don't Do

• We do not sell your data
• We do not share your data with third parties except as needed to operate the service (Amazon S3, Amazon Rekognition, Stripe for payments)
• We do not use your photos to train machine learning models
• We do not use your photos for any purpose other than providing the service to you
• We do not create or store biometric identifiers or facial recognition templates

8. Your Rights

• You can delete individual photos at any time. When you delete a photo, it is removed from active systems promptly and permanently deleted from our storage systems within a reasonable period, including backups.
• You can request complete deletion of your account and all associated data by contacting us
• You can export and download your photos at any time

9. User Responsibilities

• You may only upload photos that you own or have permission to use. You are responsible for obtaining consent from any individuals appearing in your photos before uploading them to FacesRemembered.

10. Legal Compliance

• We may access or disclose data if required to comply with legal obligations, enforce our terms, or protect the security and integrity of our services.

11. Contact Us

• This service is intended for users in the United States.
• For any privacy questions or to request data deletion, contact us at: support@facesremembered.com
• We will notify you by email if we make any material changes to this privacy policy.